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Teacher Login Issue: Chad Detwiler (Google SSO)the SIS  sync is setting the user's email to Null despite them having a valid email in their SIS?

Customer reported a teacher, Chad Detwiler, was unable to log in. Mr. Detwiler previously experienced a login issue due to a missing email in the SIS (Infinite Campus), which was resolved, allowing him to log in until today, August 31, 2026. He uses Google SSO, and the system was presenting an error message indicating a missing email, similar to the previous issue. The customer also inquired about manually adding a staff member, for which the bot provided instructions. The login issue for Chad Detwiler was escalated to the development team and subsequently resolved during this conversation.
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  • Josh Biller changed status to Not Necessary
    Team•

    Aug 31

    Pinned

    The teacher record in Jobready was tied to an old, deleted record in the SIS. I manually updated Chad’s record to look at the correct SIS account. This should be resolved moving forward