Post-Graduation Account Login Errors Due to Email Display Discrepancy

Several graduating seniors, including Nolan Hanna and Noah McConnel, are unable to log into their Jobready360 accounts using their post-graduation credentials. When attempting to reset Noah McConnel's password, the system initially showed that his account didn't exist. A temporary workaround was found — restoring the account, resetting the post-grad password, and then deleting the account again — however, this introduced a new issue: after completing those steps, the school email and post-grad email appear to be swapped in the system display. Despite the system showing the wrong email, students must use their original post-grad email to log in after the password reset. The email displayed in the system is incorrect, but logging in with the original post-grad email will still work.

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Status

In Review

Board

🐛 Bug Reports

Date

23 days ago

Author

Heather Gonia

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