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Make sending form cancellation emails optional, especially if a forms needs to be cancelled to upload a signed copy

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Is it possible for the system to not email all previous signers when a form is canceled.  I had a business email me a signed document and they didn't complete the electronic signature.  I had to cancel the form signer which emailed the parent and student.  I received an email from them asking if anything was wrong.  They had both already signed and submitted the form.

Posted by Megan Hendrick ·
Status: Closed1 comment

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Comments1

  • Cameron Kolick

    Team•

    Aug 23, 2023

    We don’t want this to happen because using the example specified, the parent and student would also never receive a completion email. You should specify the cancelation reason as “Employer needed to finish the form offline”. The cancelation email the student and parent receive will tell them the reason.