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Overriding a students username is not working correctly

Bug Reports

If I override the username of a student and set it to their personal email. They will get logged in, but later be unable to log in because their username has changed to their partial school email instead of their personal address. For instance, if their school email is username000@school.org, it will change the username to username000. But it should've been studentname@gmail.com, which is what I designated.

Posted by John Lohr ·
Status: Can't Replicate2 comments

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Comments2

  • Melissa Goble

    •

    Nov 19, 2025

    I don’t think it happens every time. I have one student, about once per week, who it happens to. It seems to be more of a glitch than a norm.

  • Cameron Kolick

    Team•

    Nov 19, 2025

    I changed the example given and ran a SIS sync. It did not change back.