eSchoolData Sync Failure: Multiple Active Students Missing in Jobready360

Customer reports that multiple active students, , are not syncing from eSchoolData to Jobready360. This is reported as the fourth instance of this issue. Troubleshooting steps confirmed that the students were added to eSchoolData previously and are currently marked as active within eSchoolData. However, these students are not populating in Jobready360 and are also not appearing in the 'Sync Issues' log within Jobready360. This suggests that the records may be skipped during the sync process rather than generating a specific error. Further investigation into backend sync logs and the eSchoolData API connection is required to determine the root cause and resolve the data synchronization issue for these student accounts.

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Status

In Review

Board

🐛 Bug Reports

Date

12 days ago

Author

Tamara Faust

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