Educators/participants not seeing live sessions on dashboard or confirmed sessions list

Educators/participants of live sessions are not seeing sessions on the dashboard or in their confirmed sessions list. What may be happening here? Can this be resolved soon?

Filed via Pathpal from Slack by Andria DeBerry (ref pp-8d76526343b5e24d).

QC details

• Product: Pathful
• Bug Reporter Group: Development Team
• Impact: Extensive / Widespread
• Bug Severity: Critical
• Can be Reproduced?: Yes
• Steps to reproduce: Log into educator dashboard
  No sessions on dashboard (scheduled for multiple at 2:00PM CT today - 10/13/26)
  No sessions in confirmed
  
  i.e. Ashley Hamilton (ahamilton3@dentonisd.org)
• Current result: Educators today (10/13/26) are not able to access live sessions via Dashboard or confirmed sessions. Happening across multiple
• Expected Results: Dashboard should display session today and sessions should appear under My sessions