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2026 Graduates Login Failure: Data Corruption

Bug Reports
The customer reports that their 2026 graduates are unable to log into the Jobready360 platform. The affected students are incorrectly listed with a grade of 12 instead of 'graduated,' their program information has been wiped out, and they are listed as 'deleted' instead of 'active.' They are unable to sign in using their post-graduation email addresses, and their school email addresses have been deleted. This appears to be a data corruption issue that was previously being addressed, and the customer has not received an update on the resolution.
Posted by Adam Dawson ·
Status: Completed1 comment

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Comments1

  • Josh Biller changed status to Completed
    Team•

    Aug 28

    Pinned

    @Adam Dawson All of the graduated student accounts should be restored and their Post-Grad accounts should be active.

    They were deleted rather than graduated because we never received grade level from Clever indicating that they were Graduated. They were sent to us with Grade Level 12 up until 8/4 when they were no longer being shared via Clever. Since they were no longer shared and grade 12 rather than graduated, their accounts were deleted.